Managing events across a premier South Africa conference and exhibition destination requires skill, dedication, fantastic customer service – and technology that makes it all work together seamlessly.
Gallagher Conference Centre in Midrand, between Johannesburg and Pretoria, covers:
- 32 hectares
- 27 multi-purpose venues
- A variety of events including conferences, dinners, luncheons, cocktails, exhibitions and private events.
The experienced team at the centre, voted AAXO Venue of the Year 2023 and 2024, require excellent cutting-edge events software to support their work – and The NFS Events by NFS provides exactly what they need.
What the centre says
“Gallagher Convention Centre hosts an average of 400 events annually. A reliable booking system is an absolute necessary. NFS allows us to manage our client’s events effectively.” – centre spokesperson
How the NFS events solution supports the team
The results of using NFS are impressive, according to Linzi Chapman of the NFS South Africa team.
“The convention centre is second to none in its offering to clients, and it’s crucial for them to maintain the highest of standards when it comes to maintaining efficient operations and great customer satisfaction,” she said.
“The NFS events solution supports this highly professional team in many ways, enabling them to manage multiple events effectively across all 27 venues:
- The NFS reliable and easy-to-use booking system streamlines the booking process, makes it simple to make bookings efficiently across the whole estate and prevents double booking or other errors.
- The tech also keeps every booking fully up to date – e.g. if the number of attendees change – and enables completely accurate billing.
- The software captures client data for building deeper relationships with customers, targeted marketing and providing personalised service.
Strong future for a long-term relationship
“Gallagher Convention Centre has a long-standing relationship with NFS,” – centre spokesperson.
Looking to the future is a crucial element of success, and the unmatched quality of the facilities and customer service at Gallagher Convention Centre will keep it ahead of competitors.
The team have thought of everything: “As well as the venues, we offer 5000 parking bays for the convenience of visitors, and loading into our venues is made easy by single level load-in through drive-in loading bays,” the centre spokesperson said.
“In addition, our acclaimed team of chefs are eager to innovate and assist event organisers with five-star menus to fit every theme.”
The NFS experts are part of the team
Linzi’s NFS experts are proud to play their part in the centre’s prestigious operations, and are always available to provide help and support if needed.
“We’re proud to feel like a part of the team,” she said.
An important part of their remit is to identify trends in the SA venues market and continuously develop NFS events to respond to changing needs, working hand-in-hand with top venues.
For Gallagher Convention Centre and NFS Events the future is bright.
“As we continue to host some of the largest and most high-profile events, we’ll continue to rely on our service providers to enable us to provide superior service to our clients.”
– Centre spokesperson
